Amber is a great sales rep. I recommend you ask for her when going in. She goes well out of her way to help you find what is right for your home and budget.
Most of the time the items come within a week when I order online.
We bought a couch and loveseat set covered in Durablend from Ashley Furniture in Scottsbluff, Ne about 4 years ago February 2014 I believe. Within 2 years the cover started to bubble and then peel off. We contacted the company that they sold us the special protection plan thru of which they, Ashley Furniture claimed would cover anything even if your kids cut cup holders into the armrests. The company of course said they don't cover the bubbling and peeling because that is a manufacturer defect. So we contacted the Ashley Furniture Store in Scottsbluff, Ne where we bought the set from and talked to the sales lady who sold them to us, I believe her name was Amber. She said she had a set that did the same thing. Anyways she said they couldn't do anything since it was past the warranty. This was the first brand new furniture set we ever bought and it didn't last under normal use over 2 years. We just recently seen that others have had the same problem. The fact that they sold us the special insurance and it didn't do us any good is upsetting. We wanted to take care of our "new" furniture so we bought it just in case something happened. It was rather misleading I would say considering this problem with their Durablend furniture existed but failed to mention it to us. We saved up to buy "new" furniture and Ashley Furniture didn't stand by their product and now we are still sitting on embarrassing furniture.
Shipping online is usually free or a small amount. (Ashley would charge me 45 dollars to deliver)
When I shop local I want to be able to buy it and take it home today. While I realize they can't possibly keep everything in Stock they didn't even have their best selling mattress in Stock. You have to wait 2 to 4 weeks for everything in that store unless you want the floor model and several of their floor model bedframes were already broken.
I am going to stick to shopping online. The prices online are a lot more reasonable for comparable quality or better than what Ashleys offers.
The sales ladies are great and helpful. However, the quality of furniture does not match the price. 50% of the drawers and cupboard doors I opened would not shut again.
Good furniture, not so great service
Great sales, reasonable prices. Helpful staff.
Ashleys charges a 20% restocking fee even if the item has not arrived in the store and you never picked it up. Because their furniture is well over priced that usually ends up being 100 dollars or more. Most online places you just have to pay return shipping or they cover the cost of the returns.
Ashley Homestore is a US Furniture Store based in Scottsbluff, Nebraska. Ashley Homestore is located at 1310 W 27th St, Scottsbluff, NE 69361, USA.
Please contact with Ashley Homestore using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Ashley Homestore opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.